WhatsApp automation
Answer common questions, take orders or bookings, qualify leads and hand conversations to staff, inside the app your customers already use.
Capabilities
Assistants and automation for the work that repeats.
Human control
People stay in charge.
Every deployment defines what the assistant may do, what it must never do, and when it hands over to a person. Conversations can be reviewed, and behaviour is adjusted as you learn.
- Answers come from information you approve.
- Handover rules are agreed before launch.
- Staff see the conversation and context on handover.
- Answers are reviewed and corrected after launch.
ISOM AI Deployment
How deployment works.
Assess
Where automation fits, and where people must stay involved.
Design the conversation and rules
What the assistant may do, must never do, and when it hands over.
Connect systems
Channels, approved information and business systems.
Test with real scenarios
Your actual questions and edge cases, before customers see it.
Launch
Go live with staff trained on handover and review.
Review and improve
Read conversations, correct answers and adjust behaviour.
Good fit
ISOM AI makes sense when
Free AI Assessment
Start with a free AI assessment.
A structured review of where automation may fit your operation.
Request
Tell us which routine work slows your team down.
Review
We check that we can give useful advice for your situation, and confirm next steps.
Assessment session
A structured conversation about your channels, volumes, systems and handover rules.
Written summary
Where automation may fit, where people should stay in charge, and suggested first steps.
Proposal, if you want one
A written scope and commercial proposal. No obligation.
FAQ
Questions about ISOM AI.
Which languages do the assistants support?
ISOM AI assistants are delivered in English, Somali and Arabic. The languages for your deployment are confirmed during scoping.
What happens when the AI doesn't know the answer?
It says so and hands the conversation to a person, with the context collected so far. Every deployment defines what the assistant may answer, what it must never do and when it hands over.
Who owns the data and the accounts?
Your organization. Accounts, channels and knowledge sources are set up in your name where possible, and access, ownership and handover terms are agreed in writing before delivery.
How long does setup take?
It depends on scope: channels, integrations, languages and how much approved information exists. The timeline is confirmed in the proposal.
Is pricing fixed?
Each engagement is scoped around requirements, integrations, deployment environment, support requirements and business objectives. Following discovery, ISOM provides a written scope and commercial proposal.
Is the AI assessment really free?
Yes, with no obligation. We review each request first so we only take on assessments where we can give useful advice. If it is not a fit, we will tell you and suggest a better next step.
See where AI fits in your operation.
Tell us which routine work slows your team down. We'll review it and suggest a practical first step.